Lantronix UDS1100 User's Guide download pdf (Page 69)

11: Troubleshooting and Contact Information

UDS1100 User Guide 69

Problem/Message Reason Solution

The device server appears to be set

up correctly, but you are not

communicating with your device

attached to the device server

across the network.

If you are sure that the

serial port setting is correct,

then you may not be

connecting to the correct

socket of the device server.

Another possibility is that

the device server is not set

up correctly to make a good

socket connection to the

network.

You can check to see whether

there is a socket connection to or

from the UDS by looking at the

Status LED.

If the Status LED is blinking

consistently, then there is a good

socket connection.

If the Status LED is solid green,

then the socket connection does

not exist. Use the Connect Mode

option C0 for making a connection

to the UDS from the network. Use

Connect Mode option C1 or C5 for

a connection to the network from

the UDS.

When connecting to the Web-

Manager within the device server,

the "No Connection With The

Device Server" message displays.

Your computer is not able

to connect to port 30718

(77FEh) on the device

server.

Make sure that port 30718 (77FEh)

is not blocked with any router that

you are using on the network. Also,

make sure that port 77FEh is not

disabled within the Security

settings of the device server.

Technical Support

If you are experiencing an error that is not described in this chapter, or if you are

unable to fix the error, you have the following options:

To check our online knowledge base or send a question to Technical Support, go to

http://www.lantronix.com/support

Technical Support Europe, Middle East, and Africa

Phone: +33 (0) 1 39 30 41 72

Email: [email protected]

or [email protected]

Firmware downloads, FAQs, and the most up-to-date documentation are available at:

www.lantronix.com/support

When you report a problem, please provide the following information:

 Your name, and your company name, address, and phone number 

 Lantronix model number

 Lantronix MAC number

 Software version (on the first screen shown when you Telnet to port 9999)

 Description of the problem

Status of the unit when the problem occurred (please try to include information on

user and network activity at the time of the problem)

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