Lantronix XPort User Manual download pdf (Page 57)

8: Troubleshooting

XPort™ User Guide 57

Technical Support

If you are experiencing an error that is not described in this user guide, or if you are

unable to fix the error, you may:

 Check our online knowledge base at http://www.lantronix.com/support.

 Contact Technical Support in the US:

Phone: 800-422-7044 (US only) or 949-453-7198

Fax: 949-450-7226

Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday

through Friday, excluding holidays.

 Contact Technical Support in Europe, Middle East, and Africa:

Phone: +49 (0) 89 31787 817

Firmware downloads, FAQs, and the most up-to-date documentation are available at:

http://www.lantronix.com/support.

When you report a problem, please provide the following information:

 Your name, and your company name, address, and phone number 

 Lantronix model number

 Lantronix MAC number

 Software version (on the first screen shown when you Telnet to port 9999)

 Description of the problem

 Status of the unit when the problem occurred (please try to include

information on user and network activity at the time of the problem).

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Lantronix XPort User Manual Page 57